We want you to be happy with your WESTERLY GOODS purchase. That's why we offer a 30 day return policy on unused products, in case you change your mind. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with original labels still attached.
To complete your return, we require a receipt or proof of purchase.
Unfortunately, there are certain situations where refunds will not be honoured:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after purchase.
- If the item was purchased on sale.
Please note that damage caused by improper use, strong winds, impact, and improper storage is not eligible for a return. This includes, but is not limited to, bent or rusted frames, dented or scratched handles and torn or stained canopies on our umbrellas.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if the refund has been approved, or if and why we are not able to approve your return.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. If the refund is not showing in your account, we recommend that you contact your credit card company and/or bank. Sometimes the refund amount will be held for some time to complete processing before it is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact our customer support: firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. Please note that damage caused by improper use, strong winds, impact, and improper storage is not eligible for a return. This includes, but is not limited to, bent or rusted frames, dented or scratched handles and torn or stained canopies on our umbrellas. If you need to exchange it for the same item, send an email to our customer support: email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver at which point they will be notified about the return.
To return your product, please contact our customer support: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping incurred by Westerly Goods will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you do not use a secure shipping method, unfortunately we cannot guarantee that we will receive your returned item.